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Frequently Asked Questions

Is my sonogram good enough?
We endeavour to help you regardless of the clarity of your sonogram image. We receive all types of sonogram pictures; images from early pregnancy stage or images that are faded and blurry. If you wish us to enhance certain aspects, then we will do so. Still uncertain about the quality of your sonogram image? We are more than glad to help you! Contact us at hello@cottonstories.se.

I want to order a Twins Selfie but do not have the babies on the same pictures – what do I do?
No problem! Send us both images and we will assemble the images together into the same picture. Tell us if you have any special requests with regards to the placing of the babies.

I haven’t received an order confirmation – Has my order gone through?
If you have placed an order but not received an order confirmation from Tictail, look through your junk email. We have noticed that our emails sometimes end up there. If you still have not received an order confirmation, contact us at orders@cottonstories.se so that we can help you!

I want to order a gift card – How does it work?
We sell gift cards with quick delivery, which is the perfect gift. Choose the gift you wish to buy. The gift card recipient can then purchase the corresponding product in our shop. On the card, there is a discount code that needs to be entered during the checkout flow. If done correctly, the remaining sum should be 0 SEK. If you have any questions regarding the gift card, or if the discount code doesn’t work, then contact us at hello@cottonstories.se.

Can I place an order with express delivery?
We offer express delivery within a week of when you ordered the product. Because it is handmade and because your order bypasses the regular queue we take an extra fee. The remaining order is not affected by express delivery but instead delivered within the promised delivery time.

Where is my package?
We send with Postnord and unfortunately, it sometimes happens that packages disappear. If you have not received your package within a week of the delivery confirmation, contact us at orders@cottonstories.se. Orders that go beyond Sweden can take up to 2 weeks.

Can I cancel/change my order?
You can cancel your order within 24 hours of the order date. If you want to change your order, contact us within 3 days. Customized items cannot be returned.

How do I reclaim an item?
Our products are handmade and cannot be returned. But if you are not satisfied with your product or if it is broken during delivery, contact us at orders@cottonstories.se.

Can’t find the answer to your question? Contact us at hello@cottonstories.se.