Terms and Conditions

Effective February 9, 2019

The following terms and conditions apply when you as a customer place an order through Cotton Stories online shop.

Purchasing a product
To make a purchase, you must accept the terms and conditions. By accepting the terms and conditions, you agree to be bound by the terms and conditions as a whole and agree that you have read the information on personal data and consented to the use of personal data and cookies according to our Privacy Policy and Cookie Policy.

A purchase agreement is concluded only when Cotton Stories confirmed your order. You may cancel your order until it has been confirmed. If the order is cancelled, any payments that you have made regarding the order will be refunded.

Shipping and delivery
We still offer Free shipping. Please note that due to the current situation around the world, we recommend our customers to choose Tracable shipping for a smooth and safe delivery. Please be aware that Cotton Stories are not responsible for lost packaging when choosing Free-Shipping. If your package gets lost, Cotton Stories does not refund.

Please be aware that it might take 2-3 weeks before your order is completed. This can vary depending on order pressure. If you choose Free shipping, we’ll ship with Postnord regular mail. If you choose to pay for traceable shipping, we ship with Postnord tracking service or UPS depending on destination.
Cotton Stories is not responsible for any shipping delays. Postnord and UPS is responsible.

PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to us. If your package is returned to us, Cotton Stories will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.

Countries outside of Europe: On all traceable orders outside of Europe, the shipping cost depends on the shipping country and your shipping cost can vary from €30 – €75.
All traceable international orders are shipped with Postnord or UPS from our office in Sweden.

 

Personal data
When you place an order in the shop, you will be asked to provide certain personal data about yourself. You acknowledge that it is your responsibility to ensure that all information provided by you is correct and complete and that you are responsible for any damage or delays occurring as a result of incorrect information that you provided. Information about our processing of personal data is contained in our Privacy Policy.

Intellectual property rights
www.cottonstories.se is owned by Cotton Stories AB and so all the contents of the online shop. These contents are protected by intellectual property and market laws. This means that the trademarks, trade names, images, graphics, design, layout and information about products, services and other content may not be copied or used without the prior written authorisation of Cotton Stories.

Price and fees
The prices indicated in the shop include VAT and standard delivery charges. You can see the total price, including any applicable fees in the cart. To make a purchase from the shop, you must be over the age of 18. We ship all orders from the EU, therefore taxes and fees may apply if you place an order to a country outside the EU. We always recommend checking with the local customs office for more information. We do not offer our products Tax Free. Cotton Stories reserves the right for incorrect prices and price adjustments, such as currency fluctuations. Cotton Stories is entitled to correct any such errors and to change or update information at any time.